We aim to dispatch your order within 2 working days. 99% of the time orders are shipped immediately or the next working day if placed by 2pm.
Orders made with DHL Express before 2pm will be dispatched the same day.
Please note orders placed after 2pm Saturday and Sunday will be dispatched on Monday.
Standard delivery is delivered in 2-4 working days using MyHermes Insured service, you will receive an email when your order has been dispatched from our warehouse.
Want your order asap, DHL Express Tracked & Insured and will attempt next working day delivery from dispatch.
Spend over £50 to receive FREE standard delivery.
DHL will attempt to deliver your order within 1-2 working days from dispatch, this service is fully a tracked service and very reliable!
Spend over £100 to receive FREE delivery.
We try our best to keep to guarantee these times but there may be some delay during promotions and around busy periods such as UK Bank Holidays and Christmas / New Year.
You will receive a returns form in with your order with all the details of how to make your return/exchange along with an adhesive address label to apply to your return/exchange.
Lost your returns form? Download a new one HERE
To exchange an item simply send the item back to the return address found on the label on the front of your package with details of what you would like to exchange for. We will dispatch your replacement order within 3 days of receiving your return.
You can return items that you are not happy with within 14 days from delivery. please note returns shipping cost is the responsibility of the customer.
Please follow the steps below to refund or exchange your order.
– All items must be returned unworn, unwashed and in its original condition complete with tags and packaging –
– Send your return/exchange back to our warehouse address on the dispatch label using the service of your choice –
– The costs for sending back items will not be covered or included in refunds and exchanges –
– Please note that if the returned item brings your overall balance bellow the Free Delivery amount a charge will be supplied (min £2.75) –
– Once we receive your parcel we will process everything accordingly and keep you updated via email –
– Please allow up to 3 working days for your refund to reach your account –
– Due to hygiene reasons, we DO NOT offer exchanges or returns on underwear –
All refunds will be paid in full once the return is received and can take 3-4 days to appear in your account.
Positive Outlook Clothing
Nearbrook, Main St
Leics, LE17 6AG